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For newly registered Distributor/Consumer cancellation of package/ product can be done within 30 days from the Paid Order /Invoice issued date will be refunded after deduction of necessary admin and related charges. (Minus the taxes) of the invoiced amount.
As per Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 Clause 3(b) rule is for newly registered Distributor/Consumer a cooling off period of 30 days.
Money back guarantee within 30 days from invoice issued date of the product. This policy would apply to all the goods returned in marketable condition. The direct sellers should be refunded 100% (minus the taxes) of the invoiced amount.
Satisfactions guarantee refund policy of at least 30 days from invoicing of the product. This policy will be applicable only if not more than 30% of the product is consumed in case of consumable products. The consumer should be refunded 100% (minus the taxes) of the amount collected against the product by the direct seller. In case of non-consumable products, the product may only be returned if in marketable condition.
The consumer can exchange the goods/ Product/ Package within 30 days if they find any manufacturing defect or the product is not useful for the purpose it was meant.
